Rayz Kidz FAQs

How do I get started on the app?

How do I get started on the app?

1. Download from the App Store or Google Play
2. Set up a profile 
3. Add a family profile
4. Add associated children to the family profile
5. Invite parents, caregivers and other family to enjoy in the memories of the kids

How do I invite others to the family account?

How do I invite others to the family account?

1. In the menu bar, head to "Invite Others"
2. Select the family
3. Click "Find Contacts", select a contact from your phone and they'll receive the family's unique code.

Alternatively, copy and paste the family's unique code and send to those you'd like to invite. Upon signing up, they'll apply the code then have access to the account.

Who has administrative access over the account?

Who has administrative access over the account?

Both parents and caregivers are able to set up and maintain the account, including inviting others such as other caregivers, grandparents and extended family.

What are the differences between the assigned roles within the app?

What are the differences between the assigned roles within the app?

Parents and caregivers are able to
  • Invite others to the account and change user's access level
  • Add and view daily events, daily notes 
  • Add, view, comment, like photos and videos
  • Add and view scheduled events (Premium only)
  • Interact via chat (Premium only)

Those assigned as Family are able to
  • Add, view, comment, like photos and videos
  • Interact via Chat (Premium only)

Family members are not able to add or see the daily events, daily notes or scheduled events

Can people be removed from an account?

Can people be removed from an account?

Yes, Parents and Caregivers can remove other people from an account within the "Invite Others" section of the Menu bar.

Users can remove themselves from an account as well in the same way. 

What features are available for free?

What features are available for free?

Available for free are the daily events, daily notes, photos and videos (up to 2GB of storage) and select hands-on, skill-based activities. Caregivers can maintain up to 2 families for free.

What are the benefits of a Premium Subscription?

What are the benefits of a Premium subscription?

Premium subscribers have expanded professional tools to help manage their families and the care they provide.
  • Expanded features: You'll have access to all educational, hands-on activities,  additional storage (30GB for Premium and unlimited for Premium Plus), and the ability to manage additional families (6 families for Premium and 20 families for Premium Plus)
  • Additional Premium features: Shared calendar, Chat & Care

What is the cost of a Premium Subscription?

What is the cost of a Premium Subscription?

Visit our pricing page for detailed flexible premium offerings

What devices support the app?

What devices support the app?

The app is compatible with Apple phones and tablets with iOS 15 or greater and Android phones and tablets

I need help troubleshooting, who should I reach out to?

I need help troubleshooting, who should I reach out to?

Please contact info@rayzkidz.com and we will try to respond within 24 hours

Contact Us

Explore the professional Features

Shared Events: Efficiently share events of the day, keeping parents updated in real-time. No more waiting until pick-up, scattered texts and paper logs!

Photos & Videos: Share photos and videos of the kids within private albums by family

Activities: Access hundreds of fun, educational activities for mixed age groups that are simple to facilitate at home, kept fresh with new theme-based activities added each week!

Chat: In app chat to keep conversations and group updates organized

Schedule: Shared calendar to keep everyone on the same page

Explore features

Tutorials

The Rayz Kidz app is available for download through the App Store and Google Play!

Our app is compatible with any Apple iPhone or iPad and Android phone or tablet.

DOWNLOAD THE APP and get started for free