Privacy POlicy

Introduction
At Rayz Kidz LLC (referred to as “Rayz Kidz” and “we”) we take privacy seriously so users (referred to as “you” and “user”) using our Rayz Kidz app, www.rayzkidz.com, and the services and custom content provided thereon (collectively the “Services” can be confident in the security of their data. This Privacy Policy explains what data we collect, where we get it, how it is used and why.

Information We Collect: User Provided
We collect information on sign up and throughout your use of the Services:
• At sign up:
     o You are required to provide your name and email address or third-party account credentials (social log-ins such as Facebook  or Google) to create your profile and for sign-in security.
     o We use your email address to send information about our Services, recommended content and promotional materials. We receive a confirmation when you open an email we send as well as details of content that you clicked; this helps us determine content that is of interest to you. You may opt out of communications at any time by choosing the “unsubscribe” option at the bottom of any email we send.
     o Please note that when signing up for the Premium Subscription, your payment method will be processed through the App Store or Google Play, we do not have access to your payment information.
• While using the Services:
     o Family and Child information: If you choose to add a family and a child, you are required to provide the family's last name and the child's first name. You can optionally provide the child’s birthdate.
     o Information for invited users: If you choose to invite users to a family's account, you can do so by sending a unique family code. This can be done within the app via SMS. We do not collect these phone numbers used to share the family code. 
     o For Group Admins that choose to invite a Caregiver to the Group account, they can do so via email. The invited user's email addresses will not be used in another other way until they verify their sign up. 
     o User added content: We store user added content such as photos, videos, corresponding reactions and comments on photos and videos, logged events added by the user or those invited to the child’s account all associated with a child, scheduled events and attendance records. We also store chat messages between users.
• For Customer Support:
     o During a customer support session, we may ask for your mobile phone number to receive text messages in order to resolve issues efficiently. Users are able to opt-out of messages at any time but replying "STOP".
     o For customers participating in an enterprise program with high-touch support, we collect mobile phone numbers with consent in order to effectively guide users through the set up process. Users are able to opt-out of messages at any time but replying "STOP".

Information We Collect: Automatically
• When using our Services, we automatically receive and record information from your browser or device including operating system/version, hardware model, browser type/version, IP address, Rayz Kidz log-in information, clicks/usage log, error logs, device IDs (such as Apple IDFA or Google AAID), cookies and similar technologies. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
• If you click on a link to a third-party website or service, a third party may also transmit cookies to you. The Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices.

Information We Collect: From Third Parties
• Information about ad clicks and app installs from marketing platforms.
• Purchase information/history and shipping information from Apple, Google and other payment platforms for products and services ordered through the Services.
• App clicks and usage information from analytics service providers.

Cookies and Other Technologies
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technologies.

How do we use cookies?
We use cookies to understand how you use our website. We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and IP address.

How to manage cookies?
You can set your browser not to accept cookies, visit allaboutcookies.org to learn how to remove cookies from your browser.

Purpose and Use of Information Collected
The information we collect will be used for the following purposes:
• To verify your identity and assist with the identification of users.
• To provide you with our Services.
• To provide user support including handling inquires and complaints, troubleshooting and solving technical issues and making necessary changes to our Services.
• To improve your user experience and the overall quality of our Services.
• The child’s birthdate will be used to calculate the child’s age in relation to the photos taken for enhanced user features. The birthdate will also be used to provide recommendations on content that is age appropriate.
• To determine the appropriate Services for you.
• To send notices.
• To protect against cyberattacks, investigate and deter unauthorized or illegal activity.
• For marketing analytics, promotional campaigns, and other marketing activities.

Sharing of the Information Collected
Except as set out in this policy or where you have provided your consent, the information collected will be shared only with the following recipients in the situations described below:
• Authorized employees or affiliates as we deem necessary to provide customer support, operate our system and Services, or investigate fraud or security issues.
• Vendors, subcontractors or service providers as we deem necessary to fulfill business needs, including but not limited to marketing analysis, product enhancements, automated emails, promotional campaigns or customer service.
• Professional service agencies as we deem necessary for accounting, financial or legal consultation or assistance.
• Regulatory authorities or in response to a legal request to which we have been advised to comply.
• Users you have invited to view your child’s account, depending on their assigned role, may have access to the child’s name, birthdate, event logs, photos and videos and the associated reactions and comments by other users.
In all cases, we apply strict measures to keep your data safe and your privacy protected. We share your personal data only for the purposes described in “Purpose and Use of Collected Information”. We do not sell your data to any third parties. We also do not share your data to any third parties for advertising purposes.

Retention of Collected Information
We retain collected information for the periods listed below, except when required by law to retain it for a different length of time.
• User provided information, including posts, comments, photos, and videos, are retained while your account is active and will be permanently deleted by us at any time following deactivation, or, if l we receive a request from you to delete your account, within 30 days of the request.
• Photos and videos you delete from the account are simultaneously removed from our servers.
• Automatically collected usage and error log data may be maintained for as long as we determine for business purposes.
• If you choose to unsubscribe from our mailing lists, we will retain your email address only for the purpose of honoring your request to no longer receive our emails.

Your Rights
We acknowledge that you have the right to access and correct your personal data, discontinue our usage of your personal data or other rights granted by applicable law which include the right to bring a complaint with a data protection authority in the jurisdiction where you reside, where you work, or where the alleged infringement of your rights took place. We will comply with in full accordance with the applicable laws and regulations.

Information Received Without Authorization
We do not knowingly collect or solicit information from anyone under the age of legal consent without parental consent. The Services are not directed at children under the age of legal consent who register themselves without parental consent, and we do not knowingly allow such persons to register. If we learn that we have collected personal information from a child under the age of legal consent without parental consent, we will delete that information. If you believe that we have been provided any information from a child under the age of legal consent without parental consent, please contact us.

Your Commitments
By signing into or accessing any of our Services, you acknowledge that you have read, understand and accept this Privacy Policy, consent to the use of your information as described herein, and confirm that you are above the age applicable in your jurisdiction for entering into contracts.

Changes to this Privacy Policy
We may update this Privacy Policy at our discretion. Changes will be accompanied by notification/or request for consent, if required by law. We may use any of the communication methods provided by you to inform you of changes to this Privacy Policy.

Contact Information
Should you have any questions or concerns regarding this Privacy Notice, please contact us at info@rayzkidz.com, PO Box 2573 Woburn, MA 01880, 781-205-9441.

Contact our Data Protection Officer at 781-205-9408